World of Zune

Cannot download Zune software 0x80072efe

I cannot download the Zune software. I get the error code 0x80072efe. I also cannot create a user id. Please help.


The error code 0x80072efe corresponds to ERROR_INTERNET_CONNECTION_ABORTED. This generally indicates a problem with your proxy configuration.

Are you experiencing this problem on your home computer? If so, please check to make sure you don't have any proxy settings configured.

If you're using Internet Explorer go to Tools -> Internet Options -> Connections -> LAN Settings. Make sure the "Use a proxy server for your LAN" check box is not checked.

In Firefox, you'll find the same configuration under Tools -> Options -> Advanced -> Network. Under Connections click "Settings" and make sure that the No Proxy radio button is selected.

If you're experiencing this problem at work, then this means that you need to make sure the proxy server is configured correctly.

You can use the same instructions above to set the proxy settings but you'll have to get the exact proxy information from your network administrator.

Hope this helps!


Click here to post comments

Return to Zune Help.

Advertising and Disclosures

Zune is a trademark of Microsoft Corporation
Copyright© 2009-2010 All Rights Reserved