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Zune Help Line


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***We are no longer offering this service. Please visit the Zune Forums for any Zune related questions.***

Do you need Zune help?

Are you struggling with your Zune and don't know who to turn to?

Relax! That's why we're here.

We strive to be the best in our knowledge and experience with all types of Zune players including the new Zune HD.

We also provide answers to questions related to Zune accessories or third-party software that complement your Zune experience.

So please use the form below to ask your question and we'll help you out. 
Before asking your question, please be sure check our Zune FAQ where you'll find answers to the most common Zune questions.

Because life's too short to waste time struggling with your Zune.

Questions from Other Visitors

Click below to see contributions from other visitors to this page...

Zune HD AV Dock won't work 
I recently bought a new Zune HD as well as the Zune HD AV Dock. I can't get it to work at all. I've tried using both the HDMI cable and the AV cables and …

I can't turn on my Zune 
I was listening to the radio on my Zune and then it turned off because my battery was low. But the battery bar wasn't low and now it won't turn back on. …

Zune dock and the FM radio 
I have a Zune 8GB and a Zune dock. I don't seem to be able to get the FM radio to work while docked. Am I doing something wrong? Answer: This is …

Zune HD Dock: The Cheap Way Out 
I'm proud to be a Zune HD owner but I want some sort of dock! Which is the cheapest and best way to get what I want? Can I get a regular Zune dock or …

Zune won't get detected by the computer or charge 
I recently received a Zune 30Gb and have being using it for the past two months or so. Once after the battery was depleted I plugged it in to charge however …

Zune media player will not start 
After downloading an update for my 120 gig Zune, the Zune media player will not start. I keep getting a message (you must restart your computer after setup). …

Zune not recognized by computer 
My Zune will not connect to my PC. I'm using Windows Vista. I have followed the troubleshooting steps both on your page and Microsoft's. So here's …

My Zune does not turn on  
I charged my Zune and it was fully charged so I unplugged it from the A/C outlet and went to take my bath. When I came back to turn on my Zune it doesn't …

Zune software won't detect hardware 
A coworker sold me an older model 30 GB Zune. I personally saw him use it and it worked perfectly fine for him. However, when I got home I fought for …

Zune device software repeatedly updates and asks for restart of computer 
Hello, I have a problem with my 120 GB Zune. Not with the player but with my PC. When I plug the Zune into my 64-bit Vista home computer, the computer …

Zune HD Screen Turns Off 
Sometimes when I listen to my Zune HD it's screen randomly turns off and I can't turn it on again. I'm forced to turn it off and turn it back on. I …

Zune AC Adapter v2 and Zune HD? 
Hi, I've been wondering if the older Zune AC Adapter v2 will work safely with the Zune HD? Thanks! Answer: You bet! In fact I've been safely using …

Cannot download Zune software 0x80072efe  
I cannot download the Zune software. I get the error code 0x80072efe. I also cannot create a user id. Please help. Answer: The error code 0x80072efe …

My Zune has stopped working! 
I got my Zune for a present last Christmas. I have used it but not overly. I would have to say that there definitely isn't more than 100 hours on it. …

Zune front panel glass cracked but the LCD works 
I dropped my Zune today at work on the ceramic tiles which put a crack in my Zune front panel glass. (I have a 16 GB flash Zune). I can still view all …

Zune Software says that I'm out of space on my Zune 
The Zune Software says that I'm out of space on my Zune! I have about 5.5 Gb remaining but it says they're reserved. When I tried to turn that off it …

iTunes to Zune 
Do you know if iTunes movies can be synced to the Zune? I can't seem to figure it out. Hope you can help me out. Answer: It is certainly possible …

Texting on the Zune HD? 
Is there any way to text a phone from my Zune HD? Answer: Yes, there is! Since the Zune HD does not have a phone, you need to use a service …

Zune won't unlock 
My 120 GB Zune won't unlock. I can't do anything with it, it won't play. It doesn't matter if I move the switch, it won't unlock. It was working fine …

How to download movies to Zune Not rated yet
I don't know how to download movies to my Zune. Can you help me? Answer: Downloading movies to your Zune is a two step process. 1. Download …

Zune HD Apps Not rated yet
The Zune HD is a powerful tool with all it's features but I want more apps. Where can I find and download more Zune HD apps/games? Answer: Apps …

New Zune won't start Not rated yet
My wife bought 2 new 120 GB Zunes and neither one will start. Nothing comes on the screen when she tries to turn the device on. They won't show charging. …

How to delete songs from your Zune Not rated yet
I have a Zune 8gb player and I cannot figure out how to delete songs from it. I have downloaded from my music files but some songs are duplicated. I want …

Zune software on PC will not start after update Not rated yet
I performed a software update on my desktop. I received a message that my computer needs to be restarted so changes can take affect. I restarted but computer …

How do I play iTunes TV shows on the Zune? Not rated yet
I bought an episode of Hannah Montana from iTunes. When I add it to my Zune software by clicking and dragging it, the Zune software says it is invalid. …

Why can't I fill up my Zune player? Not rated yet
Why is it I can't fill my 30GB Zune? I add my other hard drive jukebox to my computer (USB) and set is as a folder to choose from. I start the sync, …

Unknown Titles Not rated yet
I have loaded several of my CDs to my 120gb Zune. Several titles are not recognized by Zune and come up as unknown album. Is there any way that I …

How do I transfer songs to a new computer? Not rated yet
I just bought a new computer and want to transfer my entire Zune music library to my new computer from the existing one. How can I do this? Answer: …

Which Zune dock should I buy? Not rated yet
I want a Zune dock for my Zune HD. All I want is a simple thing that allows me to charge my Zune and play music through an audio jack. I don't really want …

Activating Microsoft Points Card Not rated yet
I bought a Zune 2000 Microsoft points card. I don't have a password to activate it. Can please give a hand with this situation? Thank you! Answer: …

Zune Audiobooks Not rated yet
Do I need a program to add audiobooks to my Zune to listen to the chapters in correct order? Even if I manually correct them in the program they still …

Zune Marketplace in Canada Not rated yet
How can I get the Zune Marketplace to work in Canada? I bought a Zune HD 16GB from Tiger Direct, Canada. I cannot get the Zune Marketplace working …

Zune HD Apps Not rated yet
I got a Zune HD for Christmas and I love it! But all my freinds have iPod Touches and i love all the iPod games. The Zune doesn't have good games. I'm …

Zune in India Not rated yet
I want to buy any Zune mp3 player. What is the price in Rupees and where can I purchase it in Mumbai, India? Answer: Hi Neha, I'm sorry but …

Zune Pass Question Not rated yet
I have an MP3 player and a friend gave me an old Zune of hers with music on it. She received an awesome new one this Christmas! I really love the …

How do I setup two Zunes on one computer to share one Zune pass? Not rated yet
We have two Zune 120 players and want to share a Zune pass as well as music. Do I need to buy two passes? I hope not because that would be too expensive. …

Zune software not seeing the Zune Not rated yet
I have the driver up to date and my Zune firmware is version 3.20. When I plug in my Zune, my computer says "New software found" and then says "Zune". …

The Zune buttons don't do anything after installing new screen Not rated yet
I was able to install the new screen and it looks great. Thank you for the help! But now the Zune buttons are not doing anything. What can i do to …

Can I put a new screen in my Zune myself? Not rated yet
I've had my Zune for two years at Christmas. Well, I dropped it on a hard tile floor about a month ago which cracked the screen and part of it can not …

Zune pass on a new computer Not rated yet
I currently have a Zune pass and use it with my Zune 80gb on my moms laptop, which sucks! Is there any way I can transfer my account and my music to my …

Where do I get parts to repair my Zune? Not rated yet
I plugged my Zune into my charger incorrectly and now the pins are bent. Where do I get the parts to repair my Zune? Answer: Your best bet is to …

My Zune will not connect to the Zune Software Not rated yet
My Zune works fine except that it will not connect to the Zune Software on my PC. I had it checked by Best Buy who said that it connected to their …





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