Zune software won't detect hardware
(Alden, NY, USA)
A coworker sold me an older model 30 GB Zune. I personally saw him use it and it worked perfectly fine for him.
However, when I got home I fought for hours getting the Zune software to install. After finally getting it installed I found the software wouldn't detect the hardware. I searched every FAQ and helpline on the net and followed instructions the the letter to no avail.
In the device manager I see Zune under portable devices. The driver is the correct 4.0.622.0. When I click on Zune I get this message...
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I tried deleting and reloading the driver. It doesn't work.
I followed your instructions on this page http://www.world-of-zune.com/zune-not-detected.html.
Step one keeps leading me in circles. I cannot do step 2 because the Zune software won't recognize the hardware.
I also tried re-formating the Zune. Now it won't let me do anything else with it until it is connected to the software. Everything I try leads me in circles.
Thanks for providing such a detailed explanation of your problem. I can't even imagine how frustrated you must be at this point! I hope we can get your Zune working again.
The device manager error you list above indicates one thing for sure. The Zune device driver is either not installed correctly or it is corrupt. This page here describes the error and recommends reinstalling the driver. Search for code 39 to see more details.
Now you mentioned that you tried re-installing the driver and it didn't work. What exactly happened? Are you receiving an error message? Or are you just not able to uninstall it?
Also, which operating system are you running?
See if this works for you.
1. Disconnect your Zune.
2. Go to C:\Program Files\Zune\Drivers\Zune.
3. Find the Zune.inf file.
4. Right-click this file and select "Install".
5. After it installs, restart your computer just to be safe.
6. After it restarts, launch your Zune software.
7. Connect your Zune to your PC at this point.
What happens? Please come back and tell us using the comments on this page.
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